The article starts with the defining the definition «conflict» and classification of its participants in the external sphere of police management. Conflict is analyzed as a social phenomenon from the positions of the practical conflictology, philosophy and sociology. The main points on the conflict scheme police officer - offender are shown. According to the professional life of the police workers structure and stages of conflict are revealed. Following the logical structure the author examines the causes of conflict of the personality with the society, law and police participating in the conflict with the citizens-offenders. The groups of features typical for the conflict process are offered. Advantages of the police workers in the process of conflict are revealed. The author gives the definition of conflict involving police officers and also underlines the positive effect of the training course «Practical Conflictology» at the Academy of Management of the Interior Ministry of Russia. The causes of the conflict because of the police are examined. According to the interviewed 812 police workers (ordinary and chief staff) and 564 citizens of Moscow, Volgograd region and et al the table with empiric data of conflict causes is carried out. The opinions of the police workers and the citizens on conflict and ways of its solving are given.
conflicts, causes of conflicts, controversial, police, population, external sphere of police management
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